Return and Exchange

Return and Exchange Policy for Jothrah Store

Introduction

Jothrah Store is an online platform specializing in agricultural input trade, serving buyers in the Kingdom of Saudi Arabia. Jothrah Store is committed to providing a convenient and easy shopping experience for buyers, including a straightforward return and exchange policy.

Return and Exchange Conditions

Buyers are entitled to exchange or return products purchased from the store within 7 days of receipt, subject to the following conditions:

1. The products must be in their original condition, unused, and undamaged.
2. The products must be unopened and sealed.
3. The products must be intact and properly packaged.

Return and Exchange Process

To exchange or return products, the buyer must follow these steps:

1. Contact Jothrah Store via email or phone and explain the reason for the exchange or return.
2. Send the products to Jothrah Store at the address provided on the website.
3. Pay any applicable shipping fees.

Exchanges

If the buyer wishes to exchange the products, they will be replaced with the same product or another product from the same category or a different category, with any price difference paid by the buyer if applicable.

Returns

If the buyer wishes to return the products, the value of the products will be refunded to the buyer within 7 business days via the same payment method used during the purchase.

Exceptions

The buyer is not entitled to exchange or return products in the following cases:

1. Products that have been opened or used.

Contact Us

If you have any questions or concerns regarding our return and exchange policy, please contact us